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Goals Aligned to Strategy <br />In order define SUCCESS we created GOALS that align to our Vision, Mission <br />and Values... <br />Increase Membership <br />Increase Profit <br />Increase Programming Usage <br />(Monthly) <br />NPS <br />(Customer Satisfaction) <br />MEASURE BA: <br />FREQUENCY (Mj <br />429 357 <br />(+25%) f (+4%) <br />Yearly-$67,479 Break Even + 25.91K <br />Quarterly 722 833 1002 <br />(+20%) (+39%) <br />Yearly 44 53 86 <br />(+20%) (+95%) <br />*Measured and reported on annual basis 146 <br />