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Staff Lead and Administrator will review the complaint. <br />Resident asks a <br />Staff Lead. <br />1. Acknowledge and gather more information if appropriat <br />question or <br />Acknowledges <br />2. Conduct and initial assessment <br />raises a concern <br />Receipt <br />3. Investigate formally or informedly as appropriate <br />with a <br />4. Determine resolution if appropriate <br />Councilmember <br />5. Implement solution or corrective action as appropriate <br />.. 6. Provide follow up on resolution. <br />Council Member <br />• - <br />(CC Administrator and all Council on response to resident) <br />acknowledges receipt <br />and forwards to City <br />Administrator <br />Staff Lead <br />Reviews, coordinates with pertinent staff and provides ans <br />' <br />• ' I (CC Administrator and all Council on response to resident) <br />City Administrato <br />� <br />� _ i <br />1. Acknowledges <br />Staff Lead: <br />Receipt and <br />1. reviews issue an <br />Staff Lead: <br />provides any <br />refers resident t <br />1. Coordinate on how the city might accommodate the request. <br />appropriate <br />the appropriate <br />2. Facilitates initiation of process flow. <br />immediate respons <br />government <br />3. Provides resident with information on the process and <br />all Council and <br />agency. <br />- • associated timings. <br />rel <br />relevant <br />evant Staff Lead). <br />2. If available provides <br />• . • (CC Administrator and all Council on response to resident) <br />2. Assigns to relevant <br />on contact information <br />department for <br />for said agency. <br />- Staff Lead and administrator: <br />action <br />(CC Administrator and <br />1. Determine if and how the city might accommodate the ac <br />all Council on response <br />2. Communicate back to resident on way forward or rational on <br />to resident) <br />why the city can not accommodate the requested action. <br />(CC all Council on response to resident) <br />