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Orono residents were asked about their experiences in dealing with City Hall. First, residents <br />contacting City Hall were asked about their most recent interaction. Then, they were asked about <br />the quality of the customer service provided. <br />Contact City Hall <br />Residents were asked: <br />During the past year, have you contacted Orono City <br />Hall? <br />Twenty-five percent report contacting Orono City Hall during the past year: <br />0 <br />YES ........................................... 25 0 <br />0 <br />DON'T KNOW/REFUSED ............................ 0% <br />"Yes" is stated more often by: <br />• those connected to city water <br />• those very informed about city government and its activities <br />• owners of residences on less than one acre <br />• owners of homes valued over $1 million <br />• Precinct Three residents <br />"No" is mentioned more frequently by: <br />• households with seniors <br />• owners of residences on one to two acres <br />Residents contacting City Hall were asked four follow-up questions: <br />What was the nature of your most recent contact, that iN, <br />what information or service did you want? <br />Twenty-seven percent contacted City Hall for "permits," while 12% did so for "sewer services," <br />and 10%, for "code information:" <br />ASSESSOR'S ....................................... 2% <br />PERMITS ......................................... 27% <br />TAXES ............................................ 9% <br />CODE INFORMATION ............................. 10% <br />102 <br />