03-10-2025 CC Agenda Packet - Laserfiche WebLink

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assisting users across departments. • Builds and manages the city's social media profiles and presence including Facebook, Instagram and other methods appropriate for the message and audience. • Assist with the implementation of community engagement events and initiatives such as focus groups, surveys, education, information presentations and other forums that foster public input. • At the direction of city leadership provides local media with articles about specific city programs or activities as well as periodic press releases to other media. • Promotes a positive image of the city and encourages productive, effective relationships with the public. • Assists the City Clerk and Administration Department by providing periodic administrative, election, and front desk back up support as needed. • Performs other related duties as assigned. Required Knowledge, Skills and Abilities Knowledge: • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Communications — Knowledge of best practice of communication sufficient to plan, design, write and edit print and electronic communications materials or tools. • Computers and Electronics — Knowledge of website standards and best practices sufficient to develop and maintain websites and measure of ability. Knowledge of Microsoft Office suite, graphic design software and social media platforms. Skills: • Reading Comprehension Understand written sentences and paragraphs in work related documents. • Active Listening Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Speaking — Talk to others to convey information effectively. • Writing Communicate effectively in writing as appropriate for the needs of the audience. • Coordination Adjust actions in relation to others' actions. Abilities: • Written Comprehension Able to read and understand information and ideas presented in writing. • Oral Comprehension Able to listen to and understand information and ideas presented through spoken words and sentences. • Oral Expression Able to communicate information and ideas in speaking so others will understand. • Speech Recognition Able to identify and understand the speech of another person. • Written Expression — Able to communicate information and ideas in writing so others will understand. The City of Orono is an Equal Opportunity Employer 37