Laserfiche WebLink
telephone number of the Grantee's customer service department. <br /> Subscribers shall be advised of the procedures for resolution of complaints about the quality <br /> of the television signal delivered by Grantee, including the address of the responsible officer <br /> of the Grantee. Subscribers will be notified of any changes in rates,programming services or <br /> Channel positions as soon as possible in writing. Notice must be given to Subscribers a <br /> minimum of thirty(30) days in advance of such changes if the change is within the control of <br /> Grantee. In addition, Grantee shall notify Subscribers thirty (30) days in advance of any <br /> significant changes in the information required by this Section (5). <br /> (6) Notice or Rate Programming Change. In addition to the requirement of this <br /> subparagraph (f)regarding advance notification to Subscribers of any changes in rates, <br /> programming services or Channel positions, Grantee shall give thirty(30) days written notice, <br /> if the change is within the control of the Grantee,to both Subscribers and the City before <br /> implementing any rate or Service change. Such notice shall state the precise amount of any <br /> rate change and briefly explain in readily understandable fashion the cause of the rate change <br /> (e.g., inflation, change in external costs or the addition/deletion of Channels). When the <br /> change involves the addition or deletion of Channels, each Channel added or deleted must be <br /> separately identified. For purposes of the carriage of digital broadcast signals, Grantee need <br /> only identify for Subscribers, the television signal added and not whether that signal may be <br /> multiplexed during certain dayparts. <br /> (7) Subscriber Contracts. Grantee shall,upon written request,provide the City with <br /> any standard form residential Subscriber contract utilized by Grantee. If no such written <br /> contract exists, Grantee shall file with the City a document completely and concisely stating <br /> the length and terms of the Subscriber contract offered to customers. The length and terms of <br /> any standard form Subscriber contract(s) shall be available for public inspection during <br /> Normal Business Hours. A list of Grantee's current Subscriber rates and charges for Cable <br /> Service shall be maintained on file with City and shall be available for public inspection. <br /> (8) Refund Policy. If a Subscriber's Cable Service is interrupted or discontinued, <br /> for twenty-four(24) or more consecutive hours, Grantee shall,upon request by the Subscriber, <br /> credit such Subscriber pro rata for such interruption. For this purpose, every month will be <br /> assumed to have thirty(30) days. <br /> (9) Late Fees. Grantee shall comply with all applicable state and federal laws with <br /> respect to any assessment, charge, cost, fee or sum, however characterized,that Grantee <br /> imposes upon a Subscriber for late payment of a bill. The City reserves the right to enforce <br /> Grantee's compliance with all Applicable Laws to the maximum extent legally permissible. <br /> (10) Customer Bills. Customer bills shall be designed in such a way as to present <br /> the information contained therein clearly and comprehensibly to Customers, and in a way that <br /> (A) is not misleading and (B) does not omit material information. Notwithstanding anything <br /> to the contrary in Section(4), above, Grantee may, in its sole discretion, consolidate costs on <br /> Customer bills as may otherwise be permitted by Section 622(c) of the Cable Act(47 U.S.C. <br /> §542(c)). <br /> 39 <br /> 232860v1 <br />