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Alignment to New Strategy GOALS <br />In order define SUCCESS we created new GOALS that align to our new <br />Vision, Mission and Values… <br />GOAL MEASURE <br />FREQUENCY <br />BASELINE <br />(MAY 2024) <br />1 YEAR <br />GOAL <br />5 YEAR <br />GOAL <br />CURRENT <br />(JULY 2024) <br />Increase Membership Quarterly 343 429 <br />(+25%) <br />617 <br />(+80%) <br />374 <br />(+9%) <br />Increase Profit Yearly -$67,479 Break Even Profitable <br />(+10%) <br />N/A* <br />Increase Programming Usage <br />(Monthly) <br />Quarterly 722 833 <br />(+20%) <br />1114 <br />(+100%) <br />826 <br />(+14%) <br />NPS <br />(Customer Satisfaction) <br />Yearly 44 53 <br />(+20%) <br />84 <br />(+90%) <br />N/A* <br />*Measured and reported on annual basis <br />47