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9. <br />10. <br />11. <br />12. <br />13. <br />14. <br />Sv.t..m Unerade. Triax is required to rebuiid its system and construct a 750 <br />fiber/coaxial hybrid system which is capable of delivering a mimmum of eighty (80) vi e <br />programmed channels and which actually delivers a minimum of sixty (60) video <br />programmed channels. The system must be designed with a five hundred (500) homes per <br />fiber node configuration. The rebuild must be completed within 24 months of the effective <br />date of the franchise and failure to timely complete such construction shall be a violation of <br />the franchise. The system technical standards must comply, at a minimum, with applicable <br />FCC standards. <br /><;nprial Testing . The LMCC may require testing of the System in the event technical <br />difficultier^rperceived. In the event that special testing determines that the systeni or <br />Triax is the source of technical difficulties, the cost of testing shall be reimbursed by Tnax. <br />rnmmnnitv ProgrammiiiE. The existing ordinance contemplated the provision of <br />community programming bj Trir. Triax no longer seeks to provide that pro^ammmg and <br />the LMCC has determined that it could better meet community needs in this regard. All <br />community programming functions will be performed by the LMCC. Tnax will provide fiw <br />(5) channels and substantial equipment to allow the LMCC to provide co™^ty <br />programming. In addition, the LMCC is authorized to require Tnax to pay a PEG Fee , <br />which may be itemized and passed through on subscribers’ bills, for support of community <br />programming operations and facilities. <br />Institutional Capacity. Triax must reserve and dedicate for future non-conraerci^ <br />use by the member municipalities and public institutions capacity equivalent to four (4) <br />fibers (a very large amount of capacity). Triax must provide this capacity to requesting <br />institutions at a significantly reduced price. Institutions can obtain 1/4 o. this <br />demand and the remainder upon the e.xpiration of any outstanding contacts Tnax has for the <br />reserved capacity. <br />nmps tn Public Buildings . Triax must provide free installation, an outlet, ^d monthly B^ic <br />Cable Service without charge to the institutions and such other publ^ or education <br />institutions designated in the franchise by the LMCC (based on input from the member <br />municipalities). <br />r„.,nn..r Service and rnn.nl.int Procedures. The proposed franchise ^ <br />specific customer service related requirements including requirements ttat Tnax staff md <br />operate customer service facilities to be able to receive subscnber coinplaints <br />on a iwentv-four (24) hour-a-day, seven (7) days-a-week basis and adequate “ <br />respond to complaints Mlhin wenty-four (24) hours of the request. Tnax is required to issue <br />refunds in the event service is intemipted for a total of nventy-fo^ (24) hours <br />LMCC is specifically authorized to adopt and enforce any additional customer ser^ce <br />requirements it deems necessary. Triax is required to prep^e and <br />of all complaints received and the resolution of such complaints and provide those records <br />to the LMCC with a written summary on a quarterly basis. <br />2.