Laserfiche WebLink
( c) The "appointment window" alternatives for Installations, Service calls, <br />and other Installation activities will be either a specific time or, at maximum, a four (4) <br />hour time block during Normal Business Hours. (Grantee may schedule Service calls and <br />other Installation activities outside of Normal Business Hours for the express <br />convenience of the customer.) <br />( d) Grantee may not cancel an appointment with a customer after the close of <br />business on the business day prior to the scheduled appointment. <br />( e) If Grantee's representative is running late for an appointment with a <br />customer and will not be able to keep the appointment as scheduled, the customer will be <br />contacted. The appointment will be rescheduled, as necessary, at a time which is <br />convenient for the customer. <br />(3) Communications between Grantee and Subscribers: <br />(a) Refunds. Refund checks will be issued promptly, but no later than either: <br />(i) The customer's next billing cycle following resolution of the <br />request or thirty (30) days, whichever is earlier, or <br />(ii) The return of the equipment supplied by Grantee if Cable Service <br />is terminated. <br />(b) Credits. Credits for Cable Service will be issued no later than the <br />customer's next billing cycle following the determination that a credit is warranted. <br />( 4) Billing: <br />(a) Consistent with 47 C.F.R. § 76.1619, bills will be clear, concise and <br />understandable. Bills must be fully itemized, with itemizations including, but not limited <br />to , Basic Cable Service and premium Cable Service charges and equipment charges. <br />Bills will also clearly delineate all activity during the billing period, including optional <br />charges, rebates and credits. <br />(b) In case of a billing dispute, Grantee must respond to a written complaint <br />from a Subscriber within thirty (30) days. <br />(5) Subscriber Information. Grantee will provide written information on each of the <br />following areas at the time of Installation of Service, at least annually to all Subscribers, and at <br />any time upon request: <br />(a) Products and Services offered; <br />(b) Prices and options for programming services and conditions of <br />subscription to programming and other services; <br />(c) Installation and Service maintenance policies; <br />171276v2 D-2 <br />112