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Orono Fire Needs Assessment <br />28 | Page <br /> <br />objectives. This is where a full-time training officer or contracted company for training would <br />further enhance the program. <br />3.6 Service Delivery and Performance <br />Response is the most visible part of the emergency service system. When someone calls 911, <br />their expectation is that they receive a quick response by qualified personnel to assist them <br />with their emergency. <br />3.6.1 Service Demand <br />Service demand is the number of calls for service during a specific period of time, but it is <br />important to understand when and where the demand is coming from for our area. <br /> <br />The above data shows overall service demand for the past 10 years for both the City of Orono <br />and the total LLFD incidents for all the contracted cities. As you can see, service demand has <br />been relatively flat over the past 10 years. Orono, over the last 10 years, accounts for 75% of <br />the service demand. Orono has been as low as 67% and as high as 80%. It is helpful to break <br />this demand down by incident type. The breakdown will be in four primary categories; fires, <br />medical responses, fire alarms (alarms) and all other incident types, such as power line issues, <br />public assists, etc. <br />324 <br />281 <br />319 326 299 327 <br />280 270 285 311 <br />426 <br />353 <br />413 410 383 414 415 <br />364 400 431 <br />0 <br />50 <br />100 <br />150 <br />200 <br />250 <br />300 <br />350 <br />400 <br />450 <br />500 <br />2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 <br />Service Demand <br />Orono Calls LLFD Total Calls