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Customer Service <br />Customer service is an important core value of <br />Hennepin County and is an integral part of the <br />Hennepin County Assessor’s practical vision <br />and office values. <br />• We are committed to having professional <br />employees that are equipped with the <br />training and skills needed to effectively <br />educate and serve our stakeholders. <br />• We strive for open communication with <br />stakeholders for an effective partnership. <br />• We engage and respond to customers with <br />care in all situations. <br />• We achieve excellence in valuation and <br />classification at a reasonable cost. <br />Our mission is to value and classify <br />property, uniformly and accurately. <br />ASSESSORS OFFICE <br />At a Glance <br />Learn why the Hennepin County Assessor’s <br />Office should be your choice for your <br />assessing needs. <br />Why Hennepin County? <br />• Customer Service <br />• Uniformity & Accuracy <br />• Trust & Transparency <br />• Resources & Tools <br />• Experience & Expertise <br />• Professional Staff <br />Trust and Transparency <br />We are committed to establishing a culture of <br />trust and transparency by enforcing: <br />• Clear expectations for measurable success <br />• High level of assessment standards and <br />professional conduct <br />• Required IT security training <br />• A commitment by staff to the function of <br />valuing and classifying property for <br />Hennepin County <br />HENNEPIN COUNTY <br />June 1, 2022 <br />Resources and Tools <br />• Our staff has access to tools such as <br />Pictometry, Marshall & Swift, RecordEase, <br />GIS and licensed valuation publications. <br />• We use Open Book resources and options <br />including a ‘regional’ Open Book with multiple <br />locations and times. <br />• Our data is digitized and secure. <br />• We have direct access to legal counsel. <br />Assessment Uniformity and <br />Accuracy <br />Our informed staff are knowledgeable of <br />regional and local markets, rather than just <br />one city.