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Council Staff Interactions <br />•The Council directs the City Administrator and City <br />Administrator directs staff (simple chain of command) <br />o Question on Council Actions direct to Departments = okay <br />o Direction direct to Staff = not okay <br />o Non-Council action queries direct to Departments = 15 Minute Rule <br />•Don’t jump to conclusions regarding citizen <br />feedback. <br />o Most often the issue is not the staff but a procedure, policy, <br />implementation of a Council initiative… <br />o Check with staff before responding or simply pass the issue to me. <br />•Communication is key. No Surprises –Council and <br />Staff should keep each other informed