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Complaint Documentation <br /> Date: October 26,2012 <br /> Complainant Jane Slaughter <br /> Name: <br /> Address: Spruce Way, Orono, MN <br /> Who Received Chris Rogers, Sr. Siting and Land Rights Agent and Craig Bonde. American <br /> Complaint? Engineering and Testing(AET) <br /> Nature of Mrs. Slaughter complained to AET on site after their soil boring rig left <br /> Complaint and some clumps of mud on her driveway when it entered to conduct borings <br /> applicable permit east of her property. Mrs. Slaughter also questioned whether Xcel Energy <br /> conditions: or AET had the right to enter upon her land and that no one had notified her <br /> in advance of entering. She was also initially unable to reach Xcel Energy <br /> as the contact information provided in the permit has changed. <br /> Activities taken Mr. Bonde informed Mr. Rogers who then called Jane immediately to <br /> to resolve: discuss and provide assurance that the mud would be cleaned up.AET <br /> crews raked and cleaned up all mud that was left on the driveway from the <br /> rig immediately after it was demobilized and on the same day the complaint <br /> was made. Mr. Rogers stated that a voice message was left at Mrs. <br /> Slaughter's home phone on October 9, 2012 that provided notification of <br /> AET's entrance in advance as well as Mr. Rogers contact information and a <br /> request for a return call. Mrs. Slaughter stated that she may have not <br /> checked or received the voice message and provided a cell phone number <br /> for future reference. <br /> Xcel Energy also sent a letter to all landowners affected by the project with <br /> representative contact information. <br /> Outcome: Mr. Rogers made a follow up call to Mrs. Slaughter on October 29, 2012 to <br /> ensure that she was satisfied with the clean up and to discuss future <br /> construction access for the transmission pole replacement. Mrs. Slaughter <br /> stated she was satisfied with AET's clean up of the driveway and also <br /> understood that the existing easement over her property included Xcel <br /> Energy's right to enter her property to replace the transmission pole. Mr. <br /> Rogers provided Mrs. Slaughter information on the types of equipment that <br /> would be used for this pole replacement and also informed her that Xcel <br /> Energy would be responsible for any property damages caused by the <br /> construction access. Finally,Mr. Rogers offered to notify Mrs. Slaughter on <br /> her cell phone in advance of Xcel Energy's construction access in late <br /> January, 2013. <br />