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DRAFT Comprehensive Fire Service Study MEDINA, MINNESOTA <br /> <br />Matrix Consulting Group Page 43 <br />of Medina, is responsible for determining the level of service to be provided by its fire <br />services. Considerations for the level of service include, but are not limited to, the manner <br />in which the fire department responds, travel time, staffing, emergency calls versus non - <br />emergency calls, roadways, financial resources, and those calls involving different <br />occupancies. The levels of service provided to the City should be written and documented <br />so the residents of the City know and understand the expectations of the fire protection <br />system. <br /> <br />Recommendation: The City should adopt an organizational statement for the fire <br />protection system that outlines response time expectations, staffing, response <br />capabilities and to provide guidance for any future expansion of the fire protection <br />system. <br /> <br />5 Distribution of Resources <br /> <br />Distribution of resources is the measure of getting initial resources to an emergency to <br />begin mitigation efforts. This is measured in a variety of way s including percentage of <br />square miles, percentage of road miles and travel time. The Insurance Services Office <br />(ISO) has used road miles for many years advocating one and a half miles for an engine <br />company and two and a half miles for a ladder company. Wi th the advent of GIS <br />technology and improved computer aided dispatch (CAD) systems, the use of actual <br />travel time is another more accurate measure for the distribution of resources. <br /> <br />1. Travel Time Performance Standards <br /> <br />Travel time is a measurable time segment that begins when the apparatus and personnel <br />begin the response (wheels rolling) and ends once on location of the emergency (wheels <br />stopped). It is the most appropriate measurement available for the distribution of <br />resources that has a proven record of success. However, as illustrated in the following <br />table, NFPA 1720 does not address travel time for the first arriving unit. In fact , NFPA <br />1720 does not address travel time for any responses by the fire department. <br />