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DRAFT Comprehensive Fire Service Study MEDINA, MINNESOTA <br /> <br />Matrix Consulting Group Page 40 <br /> <br />Response Time Continuum <br /> <br />State of Normalcy <br /> <br /> Discovery of Emergency <br /> <br /> Reaction to Emergency <br /> <br /> Call Received by PSAP <br /> Call Processing <br /> Response Units Notified <br /> Turnout Time <br /> Units Responding <br /> Travel Time <br /> Units Arriving <br /> <br /> Mitigation Begins <br /> <br /> Mitigation Completed <br /> <br /> State of Normalcy Returns <br /> <br />The highlighted points in the chart above represent three segments that can be used for <br />evaluation: call processing, turnout time, and travel time. Each of these components <br />represent a different point in the response time continuum and through their <br />measurement, evaluation areas for improvement can be identified. Below are the <br />definitions for the three components: <br /> <br />• Call Processing is defined as beginning when the call taker answers the call and <br />ends with the dispatching of appropriate emergency services. <br /> <br />• Turnout Time is defined as beginning when the emergency service receives the <br />call and is on the apparatus responding (wheels rolling) to the call. <br /> <br />• Travel Time is defined as beginning when the apparatus and personnel begin the <br />response (wheels rolling) and ends once on location of the emergency (wheels <br />stopped). <br /> <br />There are four nationally recognized models used to measure performance of the fire <br />protection system and each have their own set of performance measurements based on <br />different aspects of the community served. <br /> <br />• NFPA 1710 Standard for the Organization and Deployment of Fire Suppression <br />Operations, Emergency Medical Operations, and Special Operations to the Public by