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The City of Orono is an Equal Opportunity Employer <br />• Provide leadership to Administration staff including assigning work, evaluating performance, <br />defining duties and levels of expected performance for employees. Instill, develop, and encourage <br />key organizational values of customer service, responsiveness, teamwork, innovation and <br />excellence. <br />• Administer and supervise all elections according to State Statute, including: recruitment, training, <br />scheduling and management of head judges and judges, diagnostic testing and coordination of <br />maintenance, programming and operation of hardware, establishment of precincts, organization <br />of polling places, management of absentee ballot process, maintenance of voter registration files, <br />organization of supplies and supervision of election day procedures and activities. <br />• Manage regulatory functions of local elections, including: candidate filling, campaign financial <br />reporting, certification of candidates, ballot questions and filing of election results with Hennepin <br />County. <br />• Manage and/or coordinate special studies and projects as requested. <br />• Oversee specific programs for City departments, including: recycling, organics, and community <br />activities. Prepare related grant reports and reimbursement requests. <br />• Oversee the preparation, production and maintenance of City communications including <br />Newsletter, Website and other informational material. <br />• Research, assemble information and compose reports, memos and correspondence and review <br />administrative documents for clerical accuracy. <br />• Provide and facilitate exceptional customer service through caring, helpful, and professional <br />contacts (in person, phone, e-mail, and in writing). <br />• Research, design, implement and evaluate effective processes for communication including <br />telephone and voice mail systems, e-mail, memos, bulletin boards, mail, web site, newsletters, <br />etc. <br /> <br />Required Knowledge, Skills and Abilities <br />Knowledge: <br />• Clerical — Knowledge of administrative and clerical procedures and systems such as word <br />processing, managing files and records, stenography and transcription, designing forms, and other <br />office procedures and terminology. <br />• English Language — Knowledge of the structure and content of the English language including <br />the meaning and spelling of words, rules of composition, and grammar. <br />• Customer and Personal Service — Knowledge of principles and processes for providing customer <br />and personal services. This includes customer needs assessment, meeting quality standards for <br />services, and evaluation of customer satisfaction. <br />• Law and Government — Knowledge of laws, legal codes, court procedures, precedents, <br />government regulations, executive orders, agency rules, and the democratic political process. <br /> <br />Skills: <br />• Reading Comprehension — Understand written sentences and paragraphs in work related <br />documents. <br />• Active Listening — Give full attention to what other people are saying, taking time to understand <br />the points being made, asking questions as appropriate, and not interrupting at inappropriate <br />times. <br />• Speaking — Talk to others to convey information effectively. <br />• Writing — Communicate effectively in writing as appropriate for the needs of the audience. <br />• Coordination — Adjust actions in relation to others' actions. <br /> <br />Abilities: <br />• Oral Comprehension — Able to listen to and understand information and ideas presented through