02-10-2020 Council Packet - Laserfiche WebLink

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customer service aspect was there because City Hall was not open. He added that he was open to letting staff flex to accommodate the hours. Farniok mentioned that the city had done some research by recording number of visitors before they added summer hours. Johnson asked how many people come to City Hall in a day. Rief explained that it is all over the board and can range anywhere between 20 plus to 3 people. He added that we could take a tally but it may not conclude decent trend. Johnson asked how many phone calls. Rief explained that it may depend on the time of the month and it depends on what type of notices or things like utility bill have went out. He added that he would estimate it to be about 50 to 100 calls in a week. Council Member Victoria Seals mentioned that she and Printup had looked at this two years ago and she feels that we should be open all day on Fridays. She thinks that whether it's two people or more our doors should be open. Seals added the city could do a flex schedule but should have consistent hours which include open all day on Fridays. Walsh added that the Police Department is already doing a flex system that works for them City Hall should try it too. Walsh asked what direct would the Council like to see staff take on this. There was consensus that staff extend hours on Fridays in the summer and work with staff to flex time to accommodate the summer hours. Rief recommended that City Hall follow the hours observed by the Police Department and that the City go to 7:30 a.m. to 5:00 p.m. Monday through Thursday and 8:00 a.m. to 4:30 p.m. allowing staff to come up with some sort of flex schedule for Fridays. Seals mentioned the City should put out a post to the public that we are opening up all days a week to better serve the public. Adjourned: 5:36 p.m. ATTEST: Anna Carlson, City Clerk Dennis Walsh, Mayor Page 2 of 3