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StarTribune - Print Page Page 2 of 2 <br /> "If you are coming in for any reason into City Hall,to have that welcoming face as a first impression of the city is important," <br /> Getschow said. <br /> Minnetonka feels so strongly about its receptionists that it often has two on duty at the same time. <br /> "Our focus is customer service,"said City Cierk David Maeda."In many i�teractions with the residents,they are the face of <br /> the city.Sometimes they are the only people that the resident deafs with." <br /> Trisha Sauer,in her 13th year as a Minnetonka receptionist,said no two days are alike.She starts the day by checking the <br /> meeting calendar to see who is expected to come in that day.She also updates herself on various projects because she <br /> fields a lot of questions on those. <br /> "People are so grateful to get a live person to talk to,"Sauer said."I can't tell you how many times I answer the phone and <br /> there is a small pause and they say'Oh my gosh,you're a live person."' <br /> Laurie Blake•952-746-3287 <br /> 02017 StarTribune <br /> http://www.startribune.com/printarticle/?id=163 362096 7/23/20 L <br />