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• Staff is also considering a water shutoff policy. This would be a more effective method of <br />collecting delinquent accounts than the certification process. It will only impact around 1/3 <br />of the customers that are regularly certified. It is possible that this could be negatively <br />received by the public. <br />Staff is looking for direction on the utility rate increases and if the council is interested in monthly <br />billing, a service line inspection program, and water shutoffs. <br />