08-12-2019 Council Packet - Laserfiche WebLink

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Know How Sub -Section Activity I Activity No Change The vast majority of positions throughout State service are placed here. Most individual contributors and most supervisors are here; some managers are, too. Professional, supervisory and managerial positions are responsible for a singular function, e.g. Transit planning, budget and accounting. Know How Sub -Section Activity- Human Relations Skills I. Basic Current Description "General effectiveness that is ordinary for everyday life is a basic work consideration. Tact and courtesy are required, including conduct of relationships in which information is requested and provided." Indicators Tactful, with common courtesy Factual exchange of information Failure to exercise this level of skill will "make waves," cause problems, and eventually interfere with effective job performance Job -Specific Know -How is relatively MORE important than Human Relations Know -How Examples Automotive Mechanic Baker Carpenter Customer Services Specialist Delivery Van Driver Food Service Worker General Maintenance Worker Office and Admin Spec and Int Parks Worker Zoo Life Support Operator 2. Important Description "Alternative or combined skills in understanding, teaming with, collaborating with, and/or influencing other people are important and specific considerations to cause action or understanding by others." Indicators Regularly interact with others and interactions often require understanding of and sensitivity to others' points of view and assertiveness to influence outcomes May involve collaboration. Employees who assign, monitor and review others' work usually need at least this level of human relations skill Job -Specific Know -How is relatively EQUAL in importance to Human Relations Know -How Examples Most professional level positions Community Liaison Rep Food Inspector I Labor Investigator Employee Development Spec Personnel Officer Recreation Therapist