11-13-2017 Council Packet - Laserfiche WebLink

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I. Appendix D: City of Orono ADA Grievance Procedure In accordance with 28 CFR 35.107(b), the City has developed the following ADA grievance procedure for the purpose of the prompt and equitable resolution of citizens' complaints, concerns, comments, and other grievances. The City understands that members of the public may desire to contact staff to discuss ADA issues without filing a formal grievance. Members of the public wishing to contact the Transition Plan Implementation Engineer should reference the contact information in the Responsible Officials Contact Information section of Appendix B. Contacting staff to informally discuss ADA issues is welcome and does not limit a person's ability or right to file a formal grievance later. Those wishing to file a formal written grievance with The City of Orono may do so by one of the following methods: A. Internet Please visit http://bmi.maps.arcgis.com/apps/GeoForm/index.html?appid=906c442e31134f 25835136b71bcOd72a to file a grievance online. A copy of the The City of Orono Grievance Form is included in this document in Appendix A. B. Telephone Contact The City of Orono's ADA Coordinator listed in the Responsible Officials Contact Information section of Appendix B to submit an oral grievance. The staff person will use the internet to electronically submit the grievance on behalf of the person filing it. C. Paper Submission A paper copy of the City's grievance form is available by request from The City of Orono's ADA Coordinator (contact information in Appendix B). Complete the form and submit it to the City of Orono ADA Coordinator at the address listed. The City of Orono will acknowledge receipt of the grievance to the citizen within 10 working days of the submission. City staff will then provide a response or resolution to the grievance or will provide information on when the citizen can expect a response. If the grievance filed does not fall within the City of Orono's jurisdiction, staff will work with the citizen to contact the agency with jurisdiction. When possible (typically within 60 calendar days or less of the grievance submission) City staff will conduct an investigation to determine the validity of the alleged violation. As a part of the investigation, internal staff will be consulted to fully understand the complaint and possible solutions. The City of Orono staff will contact the citizen to discuss the investigation and proposed resolution. D.1