Laserfiche WebLink
Through our Concierge Program every user subscription comes with <br />unlimited training and support at no additional cost. Your dedicated, <br />certified support engineer and project manager will work with you to <br />configure citizenserve to meet your needs. They will coordinate any other <br />setup tasks such as data migration or system integration to ensure your <br />success. When you need help our staff is available. Our certified support <br />staff members are trained on all areas of citizenserve, and they will assist <br />you with whatever you need. We guarantee response time of one hour <br />or less on your high priority items; our average response time is fifteen <br />minutes. For your standard requests, we will respond on the same <br />business day, and our average response time is less than four hours. <br />Lf When it comes to customer service and tech support the staff at <br />citizenserve is at the top of my list ranking #1. 1 know they have many other <br />users but when I contact them they make me feel like I am the only user with <br />their personal, undivided attention. �) <br />-Wood County <br />GL We have been with citizenserve for a few years now and are very <br />impressed with the level of service we receive and the speed of response. <br />We would highly recommend them. )) <br />-City of Athens <br />(( My staff and I couldn't be happier. Citizenserve has been fantastic in <br />getting us up to speed and helping us with changes to our new procedures. <br />It's like dealing with good friends. }) <br />-City of Oviedo <br />101 Page <br />Concierge Program Statistics <br />High Prioirty requests with response in 5 minutes or less: <br />55% <br />High Prioirty requests resolved on the same day: <br />92% <br />Average response time to High Prioirty requests: <br />--�15 minutes <br />citizenserve° <br />