01-28-2019 Council Work Session Packet

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Exhibit A 01-28-19 Council Work Session Orono Staff Provide Mission/Vision and Goals 2019-2020 Mission Statements 1. To provide responsive and efficient local government that is founded on community aspirations, to ensure that Orono protects its unique social, economic, and natural environment for current and future generations. 2. The City of Orono will provide effective public policy established from citizen involvement, which results in safe and superior municipal services, and prepares Orono for any challenges of the future. 3. The members of the Orono Police Department are committed to providing the highest quality policing through fairness, service and pride. To foster this ideal, we promise to work in partnership with the communities we serve. Vision Statements 1. By preserving its rural character and natural resources the City of Orono will remain a Rural Oasis: a quiet sanctuary offering its residents an escape from the stress of modern life. 2. The City of Orono will be the sanctuary of choice to live in and will be widely recognized for its preservation of natural rural beauty, urban culture, and recreational assets. 3. Provide quality services while maintaining a high quality of life, rural charm and low density residential. Goals 1. Maintain a high level of customer service and satisfaction 2. Respect the need and expectations of individuals in our community 3. Consistent enforcement of codes and ordinances 4. Increase and maintain staff accountability and proper communication (own it and don't pass the buck) 5. Be a problem solver 6. To establish sustainable long-term funding of infrastructure needs while maintaining a reasonable property tax rate. 7. To provide consistently high levels of customer service to our citizens without abdicating the enforcement of city codes. 8. To preserve the unique historical and natural resources found within the City while maintaining individual property rights. 9. To work with citizen groups to strengthen the City's sense of identity and community. 10. To create a culture of continuous improvement in the providing government services as efficiently and reliably as possibly.