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City of Minnetonka • Strategic Planning FINAL 4/2011 <br />Mission <br />Our purpose is to provide the core public services our community residents and businesses <br />rely upon in their daily lives, while striving to preserve and enhance the distinctive character <br />that makes Minnetonka a special place to live. <br />Vision <br />External: Minnetonka will be the community of choice where people live, work, play and <br />conduct business in a naturally beautiful environment. <br />Internal: Our dedicated employees will deliver dependable, quality services with a positive, <br />helpful attitude to those who live, work, play and conduct business in Minnetonka. <br />GuidingPrinciples <br />• We will focus on excellent customer service by striving to do the right thing, at the right <br />time, for the right reason to meet the needs of our customers. <br />• We will set the standard for innovative leadership by forging collaborative partnerships, <br />adopting new technologies and promoting effective service delivery. <br />• We will foster open and inclusive communication to encourage community involvement, <br />and to maintain the trust and respect of those we serve. <br />• We will live our shared values of authentic communication, contagious enthusiasm, <br />shared success, outcome focused teamwork, adaptable learning and innovation, and <br />healthy human relationships. <br />Goals + Strategies <br />We will be responsible stewards of the city's physical assets, human capital and financial <br />resources by: <br />• Providing good value for the dollars entrusted to us. <br />• Managing for the long-term to ensure the city's ongoing ability to provide quality <br />services at a reasonable price. <br />• Sustaining core services and continuing infrastructure investments, while living within <br />our means. <br />We will protect and enhance the unique natural environment of our community by: <br />• Carefully balancing growth and development with preservation efforts that protect the <br />highly valued water and woodland resources of our community. <br />• Developing and implementing realistic long-term plans to mitigate threats to water <br />quality, urban forests, and the unique natural character of Minnetonka. <br />• Taking an active role in promoting energy and water conservation, sustainable operations <br />and infrastructure, recycling and environmental stewardship. <br />